Return & Exchange Policy

At BRIX, we are committed to delivering premium quality streetwear and an exceptional shopping experience. If your purchase isn’t quite right, we are here to help you exchange it smoothly under our 7-day policy.

Eligibility Criteria for Return & Exchange

To be eligible for a return or exchange, your garment must meet all of the following conditions:

  • Original & Unworn Condition: The item must be completely unworn, unwashed, and unused. Items with makeup stains, deodorant marks, body odor, or perfume scents will not be accepted.

  • Intact Tags: All original BRIX tags, labels, and security seals must remain attached and untampered with.

  • Original Packaging: The product must be returned in its original zip-lock bag, box, and inner packaging.

  • Undamaged Fabric: The cloth must be free from any tears, loose threads, pulls, or fabric damage.

Note: Any item that fails to meet these conditions upon inspection will be sent back to the customer at their expense.

Terms of Return & Exchange

  • 7-Day Window: All return or exchange requests must be initiated within 7 days from the date of order delivery.

  • Sizing & Fit Issues: If you received an incorrect size or the fit isn’t ideal, we will happily exchange it for another size subject to stock availability.

  • No Cash Refunds: Money shall not be returned under any circumstances. All approved returns will be processed as store credit or size exchanges.

  • Store Credit Vouchers: If you do not wish to select an immediate exchange item, a digital credit voucher equal to the net amount paid (including applied discounts) will be issued for future purchases.

  • Damaged or Defective Items: If you receive a defective or incorrect item, notify us within 24 hours of delivery with unboxing photos/videos for a free replacement.

How to Initiate a Return

  1. Contact Us on WhatsApp: Reach out to our dedicated support team on WhatsApp at +92 303 2308669 with your Order Number and reason for exchange.

  2. Provide Verification: Send clear photos showing the garment, attached tags, and original packaging.

  3. Dispatch the Parcel: Once approved by our team, carefully pack the item in its original packaging and dispatch it via a traceable courier service to our provided warehouse address.

Shipping & Logistics Responsibilities

  • Customer Freight: For standard size changes or preference exchanges, the customer is responsible for return shipping fees to our facility as well as the delivery fee for the exchange piece.

  • BRIX Coverage: If the exchange is due to a manufacturing defect or wrong item dispatched by BRIX, we cover all shipping expenses.

  • Non-Refundable Delivery Fees: Initial shipping or Cash on Delivery (COD) handling charges are non-refundable.

Non-Returnable Items

For hygiene and operational reasons, the following items cannot be returned or exchanged:

  • Items purchased during End-of-Season Clearance Sales or Flash Sales (unless defective).

  • Custom or altered garments.

  • Socks, caps, or small accessories once opened.

International Returns Policy

  • Exchange Window: International customers must lodge return requests within 7 days of delivery.

  • Customs & Duties: Customers are responsible for all international freight costs, import duties, and local taxes incurred when sending items back to Pakistan.

  • Processing: Store credit vouchers for international returns will be issued in the original currency amount once the return package passes quality inspection.